AI for insurance
We help insurers, MGAs and brokers use AI in claims, applications and sales in ways that cut costs and speed up decisions.
Insurers that want AI to make them more efficient for good must make targeted investments in their core processes and in the capabilities of their teams.
In numbers
78 %
of insurers surveyed use AI
90 %
of insurers using AI use it in operations, more often than in any other area
45.4
years is the average age of office staff. The largest age groups are 55 to 60.
Sources: PwC, AI in the financial sector 2025 (in German). AGV, personnel statistics, as at 31 Dec 2025 (in German).
What insurers are dealing with today
Five bottlenecks and where AI comes in.
Full inboxes in claims
Assistants read notifications, expert reports and invoices and prepare the case.
Incomplete applications
AI checks applications for completeness and requests missing items as a draft.
Brokers waiting for answers
AI pre-sorts enquiries and drafts answers from your documents.
Knowledge in a few heads
When experienced colleagues retire, their knowledge stays in the company. Guidelines, policy wordings and cases become searchable, with the source.
Obligations under the EU AI Act and DORA
We create the inventory of your AI systems, classify them under the EU AI Act and prepare the documentation required by DORA.
Your challenge is not on the list?
In a free 30-minute AI conversation we clarify whether and how AI can help.
AI for risk assessment and pricing of individuals in life and health insurance is classed as high-risk. We develop such applications only under a separate agreement.
What we do
From priorities to operations, relentlessly focused on impact.
AI Strategy & Consulting
We show where AI pays off in your company. Together with you, we set the rules.
AI Design & Development
Assistants and AI agents that analyse notifications and applications. Your team makes the decisions.
AI Support & Evolution
We run your applications, measure their impact and train your team.
Our methods
Four building blocks we use to set up every AI project.
Open Model Stack
Technology-agnostic: The right model for each task, without being tied to one provider.
Value Map
Every task rated by value, effort and risk. The result is a clear order of priorities.
Build & Run
One team from strategy to operation. We also run our own software.
Human Gate
Anything that goes out or prepares decisions is checked by a person.
What the EU AI Act requires
In force sinceApplies from
2 February 2025
Article 4: AI literacy
Anyone using AI supports the development of their employees' AI literacy.
In force sinceApplies from
2 August 2026
Article 50: Transparency
Assistants that customers write or speak to make clear that AI is involved.
In force sinceApplies from
2 December 2027
Annex III point 5(c): High risk
AI for risk assessment and pricing of individuals in life and health insurance is high-risk. From then on, the obligations for high-risk AI apply to it.
Insight
Guide
High-risk AI: deadlines after the AI Omnibus
Which obligations apply from when, what counts as high-risk for insurers and what to prepare now.
More industries
Frequently asked questions
Where do we start?
With the potential analysis “Claims and applications”. After one day you know where AI pays off and where to start.
Is AI in claims handling high-risk?
Usually not. In insurance, the main high-risk case is AI for risk assessment and pricing of individuals in life and health insurance. Automated decisions are still subject to data protection law, for example Article 22 GDPR.
What role does DORA play?
If we operate an application for you, this is usually an ICT service. We then agree the contents required by DORA Article 30. For consulting and training without access to your systems this is usually not necessary.
Do you also work for brokers?
Yes. For brokers and pools we develop assistants for enquiries and documentation and train teams in AI literacy.
How do you protect our data?
Customer data only goes into tools with a data processing agreement, with no training on your data. A person checks results that go out or prepare decisions. We provide documents on information security and DORA for your vendor assessment.
Does our data stay in the EU?
We choose providers and regions so that data is processed in the EU wherever possible. Which providers we use and where they process data is set out in the proposal.
What does the potential analysis cost?
Prices are not shown on the website. On request we give you an indication, and the proposal then states a fixed price.