AI in the skilled trades
AI supports your business from the phone call to the quote to the job report. We show what is possible, train your team and put in place what pays off.
How can AI help in the skilled trades?
Four examples around the job. The work at the customer’s stays craftsmanship, and AI makes room for it.
AI phone assistant
Answers calls while everyone is out on a job, notes the request and suggests a call-back.
Quotes and emails
Measurements and notes become a draft quote in your template, and you answer customer emails in your own tone.
Reports and documentation
Voice notes and photos become a job report before you are back in the van.
Knowledge in your business
Find manufacturer documents, instructions and your own templates in seconds, even on site.
a week is what a small business gains when AI helps with enquiries, quotes, documentation and receipts.
That is five to eight more working weeks for jobs and customers.
| Task | Today per week | Gained |
|---|---|---|
| Customer enquiriesEmails, phone, follow-up questions | 5 hrs | 0.75 to 1.5 hrs |
| Quotes and costingMeasurements, line items | 6 hrs | 1.2 to 2.1 hrs |
| Site documentationPhotos, reports, defects | 4 hrs | 1 to 1.6 hrs |
| Delivery notes and receiptsTyping up and filing | 3 hrs | 1.2 to 1.8 hrs |
| Total | 18 hrs | 4 to 7 hrs |
Example calculation for a small business, using the shares from our AI check (after review by a person, 46 working weeks). The hours per week are assumptions. See your own figure in two minutes with the free AI check.
Example: From the call to the quote
This is how an AI agent and your team work hand in hand: The agent does the groundwork, your team decides. We work out together what fits your business.
AI agent worksYour team decides
- 01AI agent
Take the call
The team is with a customer. The AI agent answers the call and asks about the request, location and urgency.
- 02AI agent
Prepare the call-back
A note with all the details and a suggested appointment is waiting in the office.
- 03Your team
Survey on site
At the appointment, your team takes measurements and records a short voice note.
- 04AI agent
Draft the quote
Measurements and voice note become a draft quote in your template.
- 05Your team
Check and send
The master craftsperson checks it, changes what is needed and sends it off.
We develop an AI agent like this to suit your business. More on AI agents
AI workshop for skilled trades businesses
AI training at your own business: Your team practises on its own tasks, such as quotes, customer emails and reports, with ChatGPT or Copilot. At the end, you know what pays off first for you.
What your team takes away
- Draft quotes and customer emails faster and check them reliably
- Write reports from notes and photos
- Clear rules on which customer data may go into an AI tool
- A list of the tasks that pay off first in your business
More formats: AI training under the EU AI Act · AI potential analysis · all eight formats
Frequently asked questions
How can AI help in the skilled trades?
Above all with the work around the job: answering calls and noting requests, drafting quotes and customer emails, writing job reports from notes and photos and searching documents quickly. That leaves more time for the work at the customer’s.
How can you use AI in the skilled trades without changing much?
Start small: with one task that takes time every week, such as quotes or job reports. A business account for ChatGPT or Copilot and a good template are often enough. Once that works, add the next task, for example a phone assistant.
How much time does AI save in a small trades business?
It depends on how much time currently goes into enquiries, quotes, documentation and receipts. In our example calculation for a small business with 18 hours of office work a week, 4 to 7 hours are freed up, 190 to 320 hours a year. The free AI check shows your own figure in two minutes.
Will AI replace tradespeople?
No. AI takes on writing and office work, not the work on the heating, on the roof or in the workshop. It gives your team time for what only people can do. Responsibility for quotes and reports stays with you: Every draft is checked by a person.
Which AI is best for tradespeople?
It depends on the task. For quotes and emails, ChatGPT or Microsoft Copilot with a business account is often enough. Many software packages for the trades come with their own AI features. For calls there are phone assistants. We are technology-neutral and recommend what suits your business and your software.
Is there an AI phone assistant for tradespeople?
Yes. A phone assistant can answer calls, take down the request and suggest a call-back, even in the evening or while everyone is out on a job. Whether it pays off for your business and which solution fits, we work out in the AI potential analysis.
What does my team learn in the AI training for tradespeople?
In half a day, your team works on its own tasks: quotes, customer emails and reports with ChatGPT or Copilot, plus clear rules for customer data. At the end there is a list of the tasks that pay off first in your business. No prior knowledge is needed.
Which customer data may go into ChatGPT?
It is best to replace names, addresses and phone numbers with placeholders. Personal data only belongs in tools with a data processing agreement, in other words a business account, not a free version. More in the guide AI and the GDPR.
Do trades businesses have to train their team in AI?
Under Article 4 of the EU AI Act, anyone who uses AI, even just ChatGPT, must take measures that support the AI literacy of their staff. No specific training is required. The AI training under the EU AI Act is one such measure.
What does an AI workshop for trades businesses cost?
Prices are not listed on the website. When you enquire, we give you an indication, and the quote then contains a fixed price. The AI check and the 30-minute AI conversation are free.