Solutions
AI Strategy & ConsultingSpot the potential, find the right AIAI Design & DevelopmentApplications your team enjoys usingAI Support & EvolutionSupport in daily work, targeted improvement
Since 1999, PGL (Praxis für ganzheitliches Lernen, a practice for holistic learning) in Oberursel near Frankfurt has supported children and young people who find reading, writing or maths hard. Today, parents book their consultation themselves. That gives the team more time for the work that matters.
From enquiry to booked appointment, all automatic.
The contact form captures details about the child and the reason for getting in touch, in one of five languages.
The confirmation email contains a personal link to choose a time.
See the free slots, pick one, done. The confirmation arrives with a calendar file.
A reminder arrives the day before. At the agreed time, PGL calls.
Every enquiry sits in the board with the status of its appointment. Nobody has to keep a list.
PGL helps children and young people with dyslexia, dyscalculia or difficulties concentrating, through learning therapy, motor therapy and social skills training. It almost always starts with a consultation call with the parents, in which a therapist works out whether and how PGL can help the child.
Before that call could happen, there was a lot of work for the PGL team. Reading enquiries, calling parents back, agreeing on a free slot, entering it and sending reminders. All of it on top of the therapy sessions.
Illustrative image, AI-generated
Illustrative image, AI-generatedFor PGL, we automated the path to the first conversation. Parents introduce themselves, choose a time and get a reminder in good time. The team still sees every step.
This was possible because we moved PGL’s website onto our own technology. That let us develop the booking around the way PGL actually works.
Parents book when it suits them. Even in the evening at the kitchen table.
Illustrative image, AI-generatedThursday, 15 October, 10:30. We will call you on the number you gave us.
Seven steps per enquiry have become one: the conversation itself. Parents and website handle everything before it. With around eight enquiries a week, that is around four hours less admin, week after week.
automaticParentsPGL
If none of the free slots works, parents join a waiting list. As soon as PGL opens new times, they get an email with the link to choose one.
The form, the booking and every email to parents are available in German, English, Turkish, Ukrainian and Russian.
“The admin now runs almost by itself. That leaves more time for personal contact, with the children and with their parents.”
Most practice websites show information. PGL’s website gets tasks done. Everything that comes in through the site lands, neatly sorted, in a board only the PGL team can see.
Since October, the website has been available in five languages. Families who speak English, Turkish, Ukrainian or Russian at home can read in their own language how PGL works and book the first appointment themselves. The therapy itself takes place in German.
The PGL team edits texts and images itself, right on the page. No agency needed, no call to us. Three examples from the board:
Illustrative image, AI-generatedWe developed the website, the board and the processes with AI, as part of our AI design & development solution. The result fits exactly how PGL works.
No standard software PGL has to adapt to. New building blocks are added as soon as they are needed.
Database in Frankfurt, a deletion policy, applications visible to management only. The team follows clear rules for Microsoft 365 and Copilot.
Every practice and every business has its own processes. Would you like to see what a process like this could look like for you?
Book a first call